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Email Accounts: Your Radius Post Office

Email accounts must be hosted on a server, just like a website. All Radius hosting plans include email account hosting, though your organization may have opted to manage their own email elsewhere. 

If your organization has upgraded to our new email server on or after July 19, 2017 please click here for help instead.

If your organization began service with us on or after July 21, 2017 please here for help instead.

Accessing your Email accounts

  1. Click the Email tab, then find the Setup Mailboxes option
     


Creating a new email account

To create a new account, follow these steps:

  1. Click the Add Mailbox button

  2. Type your desired email address name in the Email Address field
    Note: You do not need to include the "@" symbol or your domain name. This is provided for you.

  3. Type your desired password in the "change password" field.
    Note: Your password must use at least 8 characters (including a-z, 0-9, !@#$%^&*).

  4. (Optional) Set your Status to "Active" or "Inactive"

  5. (Optional) Set your auto-forward. See auto-forwards below for more information

  6. Press Save

  7. Important: Take a moment to verify you are using the correct email address and password on your your desktop software, web-based services, and/or any mobile devices. . Failure to use the correct email address and password for even one person could block email access for your entire organization. Trust us, you don't want to go through troubleshooting when this step is skipped. 

Deleting an email account

To delete an account, follow these steps:

  1. Find the account you wish to to delete and press Properties  on the far right of the row


     

  2. ​Click the Delete button in the bottom of the popup window.
    Note: Deleting an account is permanent and will delete any emails still sitting on the mail server waiting to be retrieved. Proceed with caution.



     


Deactivating an email account

At times you may want to deactivate an account without deleting it. This is much like a "pause" button. A deactivated account will reject any incvoming email and will not be able to send outgoing email. Once reactivated, it will continue to function normally.

  1. Find the account you wish to Deactivate and press Properties on the far right of the row.


     

  2. Change the status from Active to Inactive.


     

  3. Click the Save button in the bottom of the popup window.

 

Auto-Forwards

Auto-forwards are email accounts that don't store incoming email but rather forward them to another email account. For example, you may create a webmaster address to show on your website, but you may want to forward it to an existing email account rather than have yet another account to check.

Please note, you will not be able to access incoming messages at the auto-forwarded account when the feature is enabled. You can still send messages from webmail, but incoming messages will bypass the inbox in question and be routed directly to the address you've specified to receive the automatically-forwarded messages.

  1. Find the account you wish to Auto-Forward and press Properties on the far right of the row.


     

  2. Change the checkbox to "Forward Incoming mail to another address."
    Note: By putting your address@example.com in the auto-forward field you will automatically turn that email account into an auto-forward. Then, in this example, all email sent to webmaster@yourdomain.com will be redirected to address@example.com.


     

  3. Click the Save button in the bottom of the popup window.

 


Password Security and Changing Passwords

For your security, all passwords are encrypted once you save them. In fact, they're so secure we don't even know what they are! After saving, they will not be displayed on the Setup Mailboxes screen, and we cannot retrieve them. However, you can reset the password for an email account at any time by entering a new password in the "Change Password" field and pressing Save.

  1. Find the account you wish to Auto-Forward and press Properties on the far right of the row.


     

  2. Type a new password for the account
    Note: When you change the password on an email account, you will also need to change that password in your email software (Outlook, for example) in order to continue sending and receiving email from your software.


     

  3. Click the Save button in the bottom of the popup window.

  4. Important: Take a moment to verify you are using the correct email address and password on your your desktop software, web-based services, and/or any mobile devices. . Failure to use the correct email address and password for even one person could block email access for your entire organization. Trust us, you don't want to go through troubleshooting when this step is skipped. 

 

Ordering More Accounts

If you need to add another email account and there are no remaining blank rows, you have used up all of the accounts provided in your hosting. You can delete any unused accounts to free up room.

You can also have us add more accounts to your hosting for a minimal cost. To add more accounts, simply contact us at support@radiuswebtools.com or 888-484-6843.